Problem and Major Incident Manager

To ensure continuous improvements to our IT setup in the William Demant Group of companies, we are currently seeking a new colleague with 2 roles assigned as Problem Manager and IT Major Incident Manager.

You will become part of a team of 4 colleague that collaborate globally with our regional process managers in different areas within the ITIL framework.



Working with us will receive:

  • Full-time work agreement in the international developing organization;
  • Possibility to learn (courses offered) and improve English in our international environment;
  • Great opportunities for usage of newest technology;
  • Business trips;
  • Social benefits (private medical health care, insurance, sport card, discount card etc.);
  • Discounts for cinema tickets.


What will your tasks be?

  • Driving Problems from root cause investigation to permanent problem resolution and closure;
  • Responsible for the governance of the Problem Management process, including documentation and tracking of problems;
  • Act as an interface between Operations/Application teams, the business and service providers to ensure that problems are permanently resolved;
  • Conduct Major Problem Reviews and present findings in reports;
  • Process all regional major incidents (responsibility for identifying resources, involving the relevant staff and informing management and other stakeholders);
  • Be part of a global virtual team with global responsibility for major incidents;
  • Be part of designing the process, providing input for improvements;
  • Training for regional operators/users.


Who are we looking for?

  • Familiar with managing IT processes in a global setup;
  • Structured, a good facilitator and excellence communication skills in English;
  • You thrive by maneuvering around in different organizational levels in a complex organization;
  • Experience with a global IT setup in regulated industries;
  • You recognized as a good team player;
  • ITIL Foundation certification or equivalent knowledge on the same level.



Please write a cover letter and CV in English, adding the clause: in accordance with the Law of Personal Data Protection of 29.08.1997 (Journal of Laws No. 101, item 926) I give my consent to processing of my personal data contained in the offer for the recruitment process in DGS Poland Sp. z o.o. and DGS Business Services Sp. z o.o.

We do not return the applications. We will contact selected candidates.


  • relocation package
  • holiday benefits
  • free tea, coffee, milk
  • discount cards to nearby shops/restaurants
  • cafeteria system
  • bonus system
  • language course co-financing
Check all the benefits you can gain

See also

Problem and Major Incident Manager
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