Are you looking for the opportunity to develop and utilize deep knowledge within cloud-based HR systems? Read this job ad!
- you will work in a team environment;
- you can use your experience in continuous improvement and customer service;
- you can take part in troubleshooting and solving issues;
- you may deppen your knowledge in HR processes;
- you may travel to Denmark occasionally (estimated 15 days per year).
What will you do?
- Perform 1st/2nd line support, managing requests within IT service desk system: investigate and resolve issues and/or assign to appropriate support staff; ensure sure timely contact with stakeholders and resolution of issues;
- interact with and support superuser community globally, providing problem resolution and training as needed;
- develop knowledge/expertise in different SuccessFactors modules and functionalities for purpose of primary and/or backup task responsibility;
- work with product vendor and implementation partner to complete change requests, problem resolution, system upgrades and/or ongoing maintenance;
- provide support as needed for ongoing implementation and development projects;
- support IT requirements for change and release management processes;
- collaborate and share knowledge regularly with local work team as well as HR counterparts abroad.
Who are we looking for?
- Prior experience providing 1st-2nd level support for an IT or HRIS application;
- preferred: experience working with SuccessFactors or similar HR cloud system;
- effortless communication in English (written and verbal);
- Microsoft Office, including MS Excel and/or Access. Data analysis and analytical skills will be considered an advantage but not required;
- educated at Bachelor or Masters level in IT, Business Administration, or other relevant discipline.
Oferty z dopisaną klauzulą: Zgodnie z Ustawą o Ochronie Danych Osobowych z dnia 29.08.1997 r. (Dz. U. nr 101, poz. 926) wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla procesu rekrutacji w DGS Polska Sp. z .o.o. i DGS Business Services Sp. z o.o., prosimy przesyłać za pomocą przycisku "Aplikuj".
Uprzejmie informujemy, że nadesłanych dokumentów nie zwracamy. Jednocześnie zastrzegamy sobie możliwość do kontaktu tylko z wybranymi kandydatami.