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Specjaliści

IT Major Incident Manager and Release Manager

To ensure continuous improvements to our IT setup in the William Demant Group, we are currently seeking a new colleague to act as an IT Major Incident Manager and IT Release manager.

You will become part of a team, consisting of 5 colleagues that collaborate globally with our regional process managers in different areas within the ITIL framework.

Regional IT Major Incident Manager role
Areas of responsibility will include:

  • Process all regional major incidents (responsibility for identifying resources, involving the relevant staff and informing management and other stakeholders)
  • Be part of a global virtual team with global responsibility for major incidents
  • Be part of designing the process, providing input for improvements
  • Training for regional operators/users

 

Regional Release Management Manager role
Areas of responsibility will include:

  • Process all regional releases (review, approve/reject and follow-up) plus stand in for other regions
  • Be part of a global virtual team with global responsibility for all releases
  • Be part of designing the process, providing input for improvements
  • Training for regional operators/users

 

 In both roles, the following qualifications are important success criteria in the William Demant Group:

  • Familiar with managing IT processes in a global setup
  • Structured, a good facilitator and excellence communication skills in English.
  • You thrive by maneuvering around in different organizational levels in a complex organization.
  • Experience with a global IT setup in regulated industries
  • Recognized as a good team player
  • ITIL Foundation certification or equivalent knowledge on the same level would be a benefit
  • Some technical insights to IT would be a benefit

 

 

Oferty z dopisaną klauzulą: Zgodnie z Ustawą o Ochronie Danych Osobowych z dnia 29.08.1997 r. (Dz. U. nr 101, poz. 926) wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla procesu rekrutacji w DGS Polska Sp. z .o.o. i DGS Business Services Sp. z o.o., prosimy przesyłać za pomocą przycisku "Aplikuj".

Uprzejmie informujemy, że nadesłanych dokumentów nie zwracamy. Jednocześnie zastrzegamy sobie możliwość do kontaktu tylko z wybranymi kandydatami.

Powody, dla których warto z nami pracować:

  • pakiet relokacyjny
  • świadczenia świąteczne
  • darmowa kawa, herbata, mleko
  • karta zniżkowa do pobliskich restauracji/sklepów
  • system kafeteryjny
  • system premiowy
  • dofinansowanie do nauki języka
Sprawdź wszystkie benefity

Zobacz także

IT
IT Major Incident Manager and Release Manager
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